Frequently asked questions

VetaraX is clinic management software for veterinary clinics and hospitals: appointments, medical records, billing, stock, boarding and reminders in one system. It suits a single vet with one branch up to hospitals with many branches.

No. VetaraX runs in the browser on a computer, tablet or phone. Your data is stored in the cloud.

We start with a free demo — no card needed. After that you choose a plan and pay only when you are ready to go live.

Yes. Training is in Arabic or English, for vets, front desk and managers.

Per clinic. Each plan includes a number of branches and a set number of staff seats. Each person gets their own login — see the compare table for seats per plan.

Yes. You can move up a plan at any time and the new features turn on straight away. To move down, contact us and we apply the change at your next renewal.

We warn you at 80% and 100% of the quota. After that, reminders go out by email or in-app instead, and you can buy a message pack at any time. No reminder is dropped silently.

Yes. Paying yearly gives you two months free compared with paying monthly.

Yes. Appointment, vaccine and payment reminders go out on the channel each owner chose: WhatsApp or email. WhatsApp and SMS have a monthly quota per plan; email and in-app reminders are unlimited.

Yes. Invoices can be sent to the Egyptian Tax Authority's e-invoicing system when you issue them, and you can see each invoice's status.

Yes. Each branch has its own rooms, shifts, stock and cash count. Professional includes up to 3 branches and Hospital has no limit.

Ask VetaraX is an AI assistant inside the clinic app for quick clinical questions in context. It supports your vets' judgement; it doesn't replace it. Learn about Ask VetaraX.

Case summary turns a patient visit or appointment into a short AI brief for handoffs. It uses the same AI credit pool as Ask VetaraX. Plans include a monthly allowance; you can buy packs when you need more.

No. VetaraX inventory helps you waste less and stock out less, habits that protect clinic margin. Full accounting stays with your accountant. Inventory features.

Records work for any species. Automatic vaccine recommendations currently cover dogs and cats.

You do. You can export your clients, patients, invoices and reports to Excel or PDF at any time.

Yes. Every clinic gets a physically separate database on every plan, so your data is not mixed with other clinics’.

On Amazon Web Services in the EU (Paris, France). We use encryption in transit and at rest, and take regular encrypted backups. Every clinic has its own physically separate database.

Yes. Appointments, invoices and stock keep a history of changes with the person and time.

Yes. Our team imports your clients, patients and price list before you go live, so you start with your history in place.

Yes. Many clinics keep their old files for reference during the first weeks.