Data deletion

Effective date: November 12, 2026

This page explains how to ask VetaraX, a product brand of SolutionsXE, to delete your personal data, including data we process to send WhatsApp messages on behalf of clinics. It complements our privacy policy.

1. Who can ask

Pet owners: if a clinic holds your phone number and details and sends you WhatsApp messages using the Platform.
Clinics: to delete the clinic's account and data from the Platform.

If you sent us your details through a form on our website, you can use the same method to ask for their deletion.

2. How to ask

Send an email to privacy@solutionsxe.org with the subject line Data deletion request. In the message, include:

Pet owners: your name, the phone number that receives the WhatsApp messages (with country code), and the name of your clinic.
Clinics: the clinic name and the email address registered on the clinic's account. The request must be sent from that address.

Please do not send passwords, card numbers or ID documents. We may ask you for one more detail to verify your identity before deleting anything.

3. What is deleted and when

We carry out your request within 30 days of confirming your identity. This covers:

Pet owners: your phone number and WhatsApp message records held in our messaging service. These records are in any case deleted automatically within 7 to 14 days of sending. Your record in the clinic's own account is controlled by the clinic, and we will help the clinic carry out your request.
Clinics: clinic data is deleted 90 days after the subscription ends, which gives the clinic time to export its records. Clinic data includes the WhatsApp Business Account ID and phone number ID. Backups are cleared within 30 days after that.
Operational and server logs: deleted automatically after 14 days.

We may keep records that the law requires us to keep, such as invoices and tax records, for the period the law requires.

4. Asking your clinic directly

Your clinic decides what data it holds about you and why, and we process it on its behalf. You can also ask your clinic directly to delete or correct your data or to stop WhatsApp messages, and we will help it respond. You can also ask your clinic or email us to stop WhatsApp messages.